Terms of Sale


We make every effort to maintain prices for the duration of a catalog, but we reserve the right to make adjustments in price in response to manufacturers’ increases, typographical errors or extraordinary circumstances. 
Prices are subject to change without notice.


If you have purchased a product that is defective or does not perform satisfactorily, we will provide you with a credit, exchange, or refund.


• All sales will be subject to credit approval. Invoices are payable within agreed terms of sale.
• We accept payment by check, Visa, Mastercard, American Express, or we can bill your open account.
• All invoices are payable within 30 days.
• All unpaid accounts receivable past due are subject to a 1.5% finance charge.
• Inquire about check by fax and hourglass payments.
• Returned checks will be subject to a fee of $30.


• All orders will be subject to a handling fee of $6.95. This fee includes freight, except for additional carrier charges related to special delivery services and hazardous material shipments.
• Special orders are subject to additional freight fees.
• C.O.D. orders will be charged an $11 C.O.D. fee.
• Equipment orders may incur additional charges.
• Hazardous Materials are subject to a fee of $30.
• Orders under $100 are subject to a small order fee.


All returns require an authorization number. To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. 
The following conditions must be complied with:
• A copy of the invoice and a description of the problem must accompany all returns.
• All returns must be in the original packaging, unopened, undamaged, and in re-saleable condition.
• Returned products must have been purchased within the past 30 days. Any returns over 30 days are subject to a 25% restocking fee.
• Shortages or errors in shipment must be reported within 7 business days upon receipt of order to receive credit.
• Shipping fees will apply on all returns.
• Items (including expired items) that cannot be returned to the manufacturer are NOT RETURNABLE.
• Freight, handling and/or C.O.D. charges incurred are NOT entitled to credit.
The following are exceptions are NOT returnable:
• Opened handpieces, small equipment, and custom-ordered equipment.
• Special order items (products that we do not ordinarily stock).
• Personalized and imprinted items.
• Controlled drugs.
• Hazardous items.
• Expired products.
• Items that cannot be returned to the manufacturer.
All returns must be mailed to:
Tri-State Dental Supplies & Equipment
Attn: Returns Department
24 Abeel Road
Monroe, NJ 08831
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